Privacy Statement, effective as of May 30, 2017
Lenos Software (“Lenos Software,” “we,” “us,” “our,” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”), individuals who register to use the Services as defined below (“Customers”), and individuals who register to attend Customer’s corporate events (“Attendees”). This Privacy Statement describes Lenos Software’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by Lenos Software (collectively, the “Services”), as well as individuals’ choices regarding use, access and correction of personal information.
Lenos Software’s Services comply with the EU–U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. You can view a description of how we intend to comply with the Privacy Shield Principles in our Privacy Shield Notice. Lenos Software has certified to the Department of Commerce that the Services described in our Privacy Shield Notice adhere to the Privacy Shield Principles. To learn more about the Privacy Shield program and to view our certification, please visit the U.S. Department of Commerce’s Privacy Shield website here. If you have questions or complaints regarding Lenos Software’s Privacy Statement or associated practices, please contact us here. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at http://www.bbb.org/EU-privacy-shield/for-eu-consumers.
1. Web sites covered
This Privacy Statement covers the information practices, including how the Company collects, uses, shares and secures the personal information you provide, of Web sites that link to this Privacy Statement (collectively referred to as “Lenos Software’s Web sites” or “the Company’s Web sites”).
Web applications run on the Company’s Strategic Meeting Management and Studio Platform. Applications may be posted by Lenos Software and Customers. When applications are posted by Lenos Software and the application links to this Privacy Statement, this Privacy Statement applies. When applications are posted by Customers, the privacy statement of the Customer applies, and this Privacy Statement does not apply.
Lenos Studio enables Lenos Software and Lenos Software’s customers to create Web sites and applications that run natively on the Lenos Software platform. When Lenos Studio Web sites are posted by Lenos Software, the site will link to this Privacy Statement, and this Privacy Statement applies. When Lenos Studio Web sites are posted by Customers, the privacy statement of the Customer applies, and this Privacy Statement does not apply.
Lenos Software’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
2. Information collected
When expressing an interest in obtaining additional information about the Services, or registering to use the Web sites or other Services, or registering for an event, Lenos Software requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services or registering for an event, Lenos Software may also require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Lenos Software may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). When Visitors apply for a job with the Company, Lenos Software may also require you to submit additional personal information as well as a resume or curriculum vitae (“Applicant Information”). Required Contact Information, Billing Information, Applicant Information, Optional Information and any other information you submit to Lenos Software to or through the Services are referred to collectively as “Data.”
As you navigate the Company’s Web sites, Lenos Software may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked). For additional information about the collection of Web Site Navigational Information by Lenos Software and others, please see below.
Through our “import data” feature option, we may also collect information such as the name, company name, address, phone number or email address of contacts that you choose to share with us. When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided, such as to add new records to your Lenos Software account.
3. Use of information collected
The Company uses Data about Lenos Software Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services.
The Company also uses Data about Lenos Software Attendees to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on the Company’s Web sites. Additional information on the Company’s privacy practices with respect to Data about Lenos Software Attendees may be found in additional privacy statements on the event Web sites, as the case may be.
The Company may also use Data about Lenos Software Customers and Attendees for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.
Lenos Software may also receive information about Customers and Attendees from other sources, including third parties from whom we have purchased data, and combine this information with Data we already have about you. This helps us to update, expand and analyze our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.
Lenos Software uses credit card information solely to check the financial qualifications and collect payment from prospective Customers and Attendees.
Lenos Software uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data about Lenos Software Customers and Data about Lenos Software Attendees to provide personalized information about the Company. For additional information about the use of Web Site Navigational Information, please see below.
4. Web Site Navigational Information
Cookies, Web Beacons and IP Addresses
Lenos Software uses commonly-used information-gathering tools, such as cookies to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). As described more fully below, we and our partners use these cookies or similar technologies to analyze trends, administer Web sites and Services, track users’ movements around our Web sites and Services. This section describes the types of Web Site Navigational Information used on the Company’s Web sites and Services, and how this information may be used.
The following sets out how Lenos Software.com uses different categories of cookies and your options for managing cookies’ settings:
Type of Cookies
Required cookies enable you to navigate the Company’s Web sites and use its features, such as accessing secure areas of the Web sites and using Lenos Software Services.
If you have chosen to identify yourself to Lenos Software, the Company may place on your browser cookies containing an encrypted, unique identifier. These cookies allow the Company to uniquely identify you when you are logged into the Web sites and Services and to process your online transactions and requests.
Because required cookies are essential to operate the Company’s Web sites and the Services, there is no option to opt out of these cookies.
Log Files, IP Addresses, URLs and Other Data
As is true of most Web sites, we gather certain information automatically to analyze trends in the aggregate and administer our Web sites and Services. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use the Company’s Websites and Services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our Website. This information is used to analyze overall trends, to help us improve our Websites and Services, to track and aggregate non-personal information, and to provide the Websites and Services. For example, Lenos Software uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites. Lenos Software also collects IP addresses from Customers when they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Social Media Features and Single Sign-on
Do Not Track
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user's browser DNT preference setting. Lenos Software does not currently commit to responding to browsers' DNT signals with respect to the Company's Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Lenos Software takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
5. Public forums, refer a contact, and customer testimonials
Lenos Software may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Lenos Software is not responsible for the personal information you choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral program to inform contacts about the Company’s Web sites and Services. When using the referral program, the Company requests the contact’s name and email address. Lenos Software will automatically send the contact a one–time email inviting him or her to visit the Company’s Web sites. Lenos Software does not store this information.
6. Sharing of information collected
Lenos Software may share Data about Lenos Software Visitors, Customers and Attendees with the Company’s contracted service providers so that these service providers can provide services on our behalf. These service providers are authorized to use your personal information only as necessary to provide the requested services to us. Without limiting the foregoing, Lenos Software may also share Data about Lenos Software Visitors, Customers and Attendees with the Company’s service providers to ensure the quality of information provided. Unless described in this Privacy Statement, Lenos Software does not share, sell, rent, or trade any information with third parties for their promotional purposes.
From time to time, Lenos Software may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly–offered product or service from or through Lenos Software, the Company may share Data about Lenos Software Customers collected in connection with your purchase or expression of interest with our partner(s). Lenos Software does not control our business partners’ use of the Data about Lenos Software Customers that we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
Lenos Software does not share Data about Lenos Software Attendees with business partners unless you specifically opt in to such sharing via an event registration form. If you do not wish for your information to be shared in this manner, you may choose not to opt in via event registration forms. If you choose to share your information with business partners in the manner described above, your information will be subject to the business partners’ respective privacy statements.
Lenos Software uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
Lenos Software reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
7. International transfer of information collected
The Company primarily stores Data about Lenos Software Customers and Data about Lenos Software Attendees in the United States. To facilitate Lenos Software’s global operations, the Company may transfer and access such information from around the world, including from other countries in which the Company has operations. This Privacy Statement shall apply even if Lenos Software transfers Data about Lenos Software Customers or Data about Lenos Software Attendees to other countries.
8. Communications preferences
Lenos Software offers Visitors, Customers, and Attendees who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails.
9. Correcting and updating your information
Lenos Software may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Web sites or Services and for a reasonable period of time afterward. We also may retain your information during the period of time needed for Lenos Software to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.
You may request to review, correct, delete or otherwise modify any of the personal information that you have previously provided to us through the Company’s Web sites and Services. If you have registered for an account with Lenos Software, you may generally update your user settings, profile, organization’s settings or event registration by logging into the applicable Website or Service with your username and password and editing your settings or profile. To update your billing information, discontinue your account, and/or request return or deletion of Your Data associated with your account, please contact your account representative or the customer service team for the applicable Service. For other requests to access, correct, modify or delete Your Data, please review the “Contacting Us” section below. Requests to access, change, or delete your information will be addressed within a reasonable timeframe. If you are an employee of a Lenos Software customer, you may also wish to contact your company’s system administrator for assistance in correcting or updating your information.
10. Customer Data
LLenos Software’s Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Lenos Software will not review, share, distribute, or reference any such Customer Data except as provided in Lenos Software’s Master Subscription Agreement, or as may be required by law. In accordance with Lenos Software’s Master Subscription Agreement, Lenos Software may access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law.
Lenos Software acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us by a Lenos Software customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with our customer directly. Because Lenos Software personnel have limited ability to access data our customers submit to our Services, if you wish to make your request directly to Lenos Software, please provide the name of the Lenos Software customer who submitted your data to our Services. We will refer your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.
Lenos Software uses robust security measures to protect Data about Lenos Software Customers and Data about Lenos Software Attendees. Because the Company uses the Services to maintain Data about Lenos Software Customers and Data about Lenos Software Attendees, this information, which is stored in the Services, is secured in the same manner as described here.
13. Changes to this Privacy Statement
Lenos Software reserves the right to change this Privacy Statement. Lenos Software will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.
14. Contacting us
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites and Services should be directed to Lenos Software Privacy by mailing us at:
Lenos Software (Privacy)
142 Sansome Street, Second Floor
San Francisco, CA 94104